well, my heels got stuck in the drain again.. lucky i react fast. took off my shoe and pluck the shoe out of the drain... learnt my lesson never walk on drain with heels...
as usual i sang ktv again home today, v bloated jus now, but after singin haha, i feel hungry again... cannot make it man, getter fatter each day.
oh ya, my boss initiate to ask me how much he owes me today.. but then he havent pay me yet leh...
toking about werk, today i got a customer issue... v stewpig issue. the story goes like this....
recently shitty bank implement this citipro thingy.. a financial tool to help customer manage and analyse their portfolio... and i have to collect and send out all the citipros that the bankers did for their customer. And one of the banker's wrote in and complaint that we did not seal the envelope and was worried that others might have read through her financial reports and might kidnapped her.. cos she got 60k with us (omg!)
Banker unable to deal with the customer and now was pass over to our service banker to handle.. sobsob! din know what had happened to the envelopes... i did seal mah, i used uhu glue wor... haiz, customer claimed that there isnt any glue stained on the envelope... haiz, what to do... haiz, goin forward i think i must scotch tape every letter i send out... (fish man) the customer wants us to have an explaination from us... haiz, i dont deal with customer also will kena customer issue... and summore is this kind of issue man... feel helpless... and worst still i think the banker cried... when she spoke to me in the office today her eyes are watery and red
and i am the cause of it...arghh... i heard she got a few complaint cases today...and thats why she break down ba.. feel helpless cant help... only create trouble to pple... : (
hmm, things dont go smoothly these few days... last week something bad happened also... and partly is my fault... each banker has their own portfolio of customers to call, for them to cross sell their customers... and recently we have one banker who has left and boss told me to give the ex banker's portfolio to another banker called mel. so i printed out the portfolio for mel to call.. if i did not remenber wrongly it was wed... it was the same day whereby the another banker called yvon a gd fren of the ex banker handed me a list of customers to be transfered from the ex-banker portfolio to her own portfolio... last week i was busy with alot of things.. and i actually overlook and did not change the list of customers to yvon's portfolio on that day and i pend until thursday..
friday morn i took out the list of customer and went to boss to ask for approval.. cos i find it weird.. why su ka su ka anyhow can transfer customers like that ah.. is it that yvon is the gd fren of the ex banker and she has left and yvon can just transfer customer any o how to her own portfolio?! surprisely my boss approved leh... what to do.. boss say ok then ok lo... so i managed to get everything done by noon time fri... after my lunch break, yvon stomped into my room.. looking v panic and impatient.. she bombarded me with alot of questions kept asking when i transfer the list of customers to her portfolio this and that... i was confused at the point of time... not knowing what had happened... i was just too stunned to react man.. and i just stewpigly kept quiet... my colleague sitting beside me comment after she walked out of the room " who she think she is.. talk to you like that" not long after that my colleague went for her appt and mel came into the room.. she complained to me about yvon... she asked me the same question also" when did you change the list of customers to yvon's portfolio...blah blah" i sensed something is not right, hence i asked her what had happened... and she told me she has managed to cross sell a customer and it happen to be one of the customer that yvon asked me to transfer to her portfolio... before mel calls her customer she would look into the system who owes the customer and is was under her portfolio... and its all my fault.. if i have done the transfer on wed... mel would not have call the customer, cos she would have know that the customer belongs to yvon.... arghh.. i was v helpless.. dunnoe how to solve the problem, can see mel v pek sek and she told me she wanted to cry, not bcos of me but bcos of yvon, she said that this is the 2nd time yvon wanted to took her customer like that... i was v guilty
yvon very bua song, went to speak to boss and wants to take back the cm from mel... mel was very pissed by her as she is the one who persuaded and closed the customer why should she take it away like this... and mel did ask the customer who is the last banker she spoke to? the customer said is the ex banker not yvon... and yvon even bu zhe shou duan came up with a lie saying that she actually is followin up with the customer... (open eyes say lie man)
clap hands... why cant she just let go and let mel have the customer... the issue was only solved on friday morning... after mel approached boss and clarified everything... felt relieved when everything is finally over... that same afternoon yvon came to my room again, passed me a list of customer to be transfer over to her portfolio... all from ex banker's portfolio again.. this time round she said in a very bua song way... you do this by mon 9am ah... i remenbered clearly she repeated three times!!! i kept quiet cos still feelin abit gulty... ahh...i felt like i was been bullied... sob! nevermind, cos i am in the wrong no valid reason to talk back...
well, thought everything gonna be fine... shui zi dao.. today i kena this kind of issue arghh...
am i gonna lose my job soon??? haiz : (
opps, think i write too much liao...continue part two tml ba... wish me luck.. tml is the first day of the month in chinese calendar.. gonna eat vegetarian fd... hope it helps..